Frequently Asked Questions
Everything you need to know to make your house a home.
What is your shipping policy for large furniture items?
We offer white-glove delivery for all large furniture pieces. Our team will deliver, unpack, and place the item in your room of choice, removing all packaging materials.
How can I track my home decor order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your shipment's progress in real-time.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return window for most items. If a product doesn't fit your aesthetic or space, you can return it in its original packaging for a full refund, minus shipping costs.
Are your textiles and rugs sustainably sourced?
Yes, we prioritize ethical manufacturing. Our textiles and rugs are sourced from certified partners who follow fair trade practices and use sustainable organic materials whenever possible.
Do you offer interior design consultations?
Absolutely! We offer complimentary 30-minute virtual design consultations to help you select the perfect pieces for your home's unique layout and style.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging so we can arrange a replacement.